Frequently Asked Questions

Wimbet FAQ — Answers to All Your Questions
in one place

Whether your question is about registration, payments, bonuses, betting rules, or security — we've got the answers right here.

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Account & Registration

To register at Wimbet, you will need an active Bangladeshi mobile number, a valid email address, and a National ID (NID) or passport. You must be at least 18 years old. Registration takes just 2–3 minutes.

Each individual may only one account only open. If a person holds multiple accounts, all of them will be closed and the balance may be forfeited. This rule is enforced to maintain a fair betting environment.

Go to Account Settings and select "Identity Verification". Upload clear photos of both the front and back of your NID or passport. Verification is usually completed within 24 hours. Withdrawals are limited without KYC.

Email support@wimbet.biz or contact us via Live Chat. Describe your issue and submit any required documents. Our team will get back to you within 24 hours.

Your email can be changed — use the "Update Email" option in Account Settings. However, your username cannot be changed once it has been selected. To change your mobile number, please contact support.
Payments & Transactions

Wimbet supports bKash, Nagad, Rocket, Upay, and bank transfers. All payments are processed instantly. For more information, Payment page view.

Minimum deposit of just ৳100. This minimum applies to deposits via bKash and Nagad. For bank transfers, the minimum is ৳500.

Withdrawals via bKash and Nagad are typically 30 minutes to 2 hours to complete. Bank transfers may take 1–2 business days. Having KYC verified speeds up the process.

Wimbet does not charge any deposit fees. However, bKash or Nagad may apply their own transaction fees. There are no withdrawal charges from Wimbet's side either.

If a transaction fails, the money is returned to your mobile banking account — usually within 1–6 hours. If it hasn't come back, contact support with your payment slip.
Bonuses & Promotions

As a new member, your first deposit after registration will receive Welcome Bonus up to 100% The bonus will be credited to your account automatically once you deposit. For the maximum bonus amount and full terms, Terms & Conditions on the page.

No, bonuses cannot be withdrawn directly. You must use the bonus to place bets and meet the specified Wagering Requirement is met before withdrawals can be made. Typically, you need to wager 5–10 times the bonus amount.

Log in every day to earn your daily login bonus. You can also receive cashback and free bet offers based on your daily betting activity. Check the offers on the Rewards page view.

Yes, both you and your friend get a bonus when you refer them. Once your referred friend makes their first deposit, the referral bonus will be credited to your account. For more details, on the Rewards page view.
Betting & Sports

You can bet on cricket, football, tennis, badminton, basketball, kabaddi, and 350+ sports markets in total. Special odds are available for Bangladesh cricket matches and the IPL. To watch live events, Sports Events page visit.

Live betting lets you place bets at real-time odds while a match is in progress. Odds change by the second, so quick decisions matter. After logging in, head to the "Live" section to see all ongoing matches.

Typically, after your bet is placed, within 5 minutes Cancellations are allowed, though this option may not be available for certain events. For full details on the cancellation policy, Terms & Conditions on the page.

If a match is cancelled or abandoned, your full bet stake will be refunded to your account — usually within 24 hours. To view odds analysis, visit the Match Odds page visit.

Maximum bet limits vary by event and market. Special higher limits are available for High Roller members. For more details, visit the High Roller page view.
Security & Privacy

Yes, Wimbet is fully SSL Encrypted. We use Two-Factor Authentication (2FA), an anti-fraud system, and the latest cybersecurity technology to keep your personal and financial information completely secure.

Go to Account Settings → Security → enable "Two-Step Verification". An OTP will be sent to your mobile. With 2FA active, unauthorized access to your account becomes nearly impossible.

No. Wimbet never sells or shares your personal information with third parties. However, information may be disclosed to authorities if required by law. For more details, Privacy Policy Read.

Change your password immediately and enable 2FA. Then report the incident to support@wimbet.biz. Our security team will review your account within 24 hours.
Support & Contact

You can reach us via Live Chat (bottom-right corner of the site), email at support@wimbet.biz, or through the app. Live Chat gets you the fastest response.

Yes, our support team Fully in Bangla provides support. We offer services in the local language, keeping Bangladeshi users in mind.

Start by reaching out via live chat. If the issue isn't resolved, email support@wimbet.biz with full details. We provide an official response within 48 hours. For serious complaints, a senior team member will follow up directly.
Responsible Gaming

Yes. Go to "Responsible Gaming" in your Account Settings to set daily, weekly, or monthly deposit and betting limits. For more details, Responsible Gaming page।

Yes, you can use the Self-Exclusion feature to lock your account for anywhere between 7 days and 6 months. It's an important tool for responsible betting.
If you can't find the answer to your question in this list, go ahead and support@wimbet.bizvia email or reach us through Live Chat.

Quick Links

Contact Support

Live Chat
Average response time: 2 minutes
Email
support@wimbet.biz
Service Hours
24 hours a day, 7 days a week

Most Frequently Asked

  1. How to Deposit via bKash
  2. Welcome Bonus Eligibility Conditions
  3. How long does KYC verification take?
  4. How do I get started with Live Betting?
  5. How long until my withdrawal arrives
  6. What to do if you forget your password
Why Choose Wimbet

Why Choose Wimbet

Why millions of bettors in Bangladesh trust Wimbet

Licensed & Secure

Wimbet is an internationally licensed platform. Your account is protected with SSL encryption and two-factor security.

Instant Payments

Deposit instantly via bKash, Nagad, or Rocket. Get same-day withdrawals. No hidden charges.

Live Betting

Bet at real-time odds across 350+ Sports markets. Live Betting is available for cricket, football, and all major matches.

Exciting Bonuses

Welcome bonus, daily cashback, free bets, and referral bonuses — earn rewards every step of the way.

Mobile-First Design

Works seamlessly on any smartphone. Equal performance on both Android and iOS devices.

Bengali Support 24/7

Full Bengali support via Live Chat and email — get help in your own language whenever you need it.

About the Wimbet FAQ Page

After joining Wimbet, it's natural to have questions — how to deposit, where to find bonuses, what to do if you can't log in. This FAQ page is here to answer all of that in one place.

Wimbet is built with Bangladeshi bettors in mind. All our services are available in Bangla, and payments are just as easy as sending money via bKash or Nagad. You can deposit any amount starting from as little as ৳100.

Security is a top priority at Wimbet. Your funds and personal data are fully protected through SSL encryption and Two-Factor Authentication, making unauthorized access to your account virtually impossible. A one-time KYC verification keeps all your future transactions secure.

Responsible betting matters. Wimbet lets you set your own betting limits so you stay in control of how much you play. If you need a break, use Self-Exclusion to pause your account for a period of time.

If you have a question that isn't covered on this FAQ page, contact our support team directly. We're always here to help.

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